Frequently Asked Questions (FAQ's)
5yrwarranty.com 5yrwarranty.com is the protection arm of one of the oldest and most respected independent automobile dealerships in the Our parent company RR and B Motorcars, LLC (Since 1980) is considered one of the most trusted and respected sources for European and Asian automobiles in the mid-west and 5yrwarranty is operated on the same “value for your money” principals. We are a family owned and operated company. In fact a majority of our employees are related by blood, so when you call our company and we refer to someone in “our family”, we really mean one of our family members. ========================================== Q. My car currently has over 200,000 miles can I still buy your warranty? Q. What does “Product-based” mean? Q. What are those "simple" requirements? Q. Can I change my own oil? Q. Do I have a deductible and how much is it? Q. I only plan to keep my car another year until I graduate, why should I buy the warranty? Q. What if I break down a thousand miles from home, how do I get it to you for repair? Q The shop says the repair will take a couple of days, what do I do for a car? Q What is covered by the warranty? Q. How does the payment process work, do I pay the shop and send you the receipt? Q. What is the actual process for the repair shop to get paid. Q. Can I pay for the repair and be reimbursed? Q. What if I get my car repaired without getting authorization from 5YrWarranty.com’ Claims Department first? Q. What if the repair facility tells me I have to pay the bill out of my own pocket? Q. If my vehicle needs repair after hours or on the weekend, what do I do? Q. Why is there a 90 days and 1,000 miles waiting period before the warranty goes into effect? Q. I’m ready, how do I purchase my 5 Years/100,000 miles warranty? If you have any other questions, just call us at 314.754.6349 during business hours or leave a message after hours. You might also want to try one of our cell phones; Nick is at 314.229.3615 or you can reach Kenny at 314.960.5263. We are a family owned and operated company and are always prepared to help during business hours, after hours or on weekends, makes no difference to us. Our family is always ready to help you and your family! Any time you have questions or concerns, please send them to our support staff and we will get back to you as quickly as possible, usually within twenty-four hours or less. We also have weekend staff (one of the family) working for your convenience. Thank you for considering us for your warranty needs. You can also reach us by Most Sincerely, Your warranty family here at RR and B Motorcars, LLC (Since 1980) ============================================================== OUR At 5yrwarranty.com our objective is to treat you and your family as we would want you to treat us and our family. We promote and market our product in a variety of media and always pledge to give value for the dollar remembering that serving you the public and making your needs our first priority is our only source of success. You do not need us, we need you, and we never allow ourselves forget it. Our philosophy is that the sale is not the end of a transaction, but hopefully only the beginning of a long term continuing relationship. The true mark of any business is the strength of its repeat business, similar to that enjoyed by RR and B Motorcars, LLC (Since 1980), our parent company. Take me to: Top of Page
We know the good one from the scams. We welcome your iquiries.
Frequently Asked Questions (FAQ’s)
A. YES! Since our warranty is product-based, high mileage is not an issue for qualifying.
A. Product Based means our warranty is based on you using our product in your automobile. After you purchase our warranty we send you our patented additive (our product) which you pour into your radiator overflow. This “product” causes your cooling system to run cooler, thereby extending the life of your power train. Based on you adding our Company Patented Additive (“product”) to your cooling system and fulfilling a few simple requirements, we will warranty your vehicle for another 5 years or 100,000 miles, which ever comes first. Incidentally, the 100,000 miles is in addition to the miles already on your vehicle.
A. Very simple, just change your oil and oil filter every 6,000 miles and/or every six months (which ever comes first) and have the transmission fluid serviced within 6 months of the product purchase date. Then continue to follow the manufacturer’s recommended maintenance schedule for your vehicle. That's it!
A. Your oil must be changed at a commercial establishment so you can be provided with typed or computer generated receipt and verification of mileage and date it was changed in order to conform to the warranty specifications. Also, commercial establishments always document the date and mileage of an oil change and that is very important because it gives you undeniable proof of your compliance to warranty validity requirements, should you ever need it. Handwritten receipts are not acceptable
A. NO, 5YrWarranty.com never requires a deductible payment, unlike most other warranty providers.
A. Because until you do sell it, you can drive with complete peace of mind. Why, because for only $50, your new buyer can assume all of your remaining benefits. Your new buyer will have as much as 4 years and approximately 80,000 - 85,000 miles of protection. Therefore, you can add the price you pay now to your asking price then, and actually drive that year for FREE! Is that SWEET or what? Just keep your receipts to give to your new buyer because all transfers are done by a case-by-case basis and verification receipts may or will be required.
A. Not to worry, you can take your vehicle to ANY new car dealer or ASE certified repair shop in the
A. For authorized repairs, 5YrWarranty.com will reimburse you up to $100 for car rental expenses.
A. Click here and you will be taken to the coverage area of the warranty
A. NO!! Just show your warranty policy to the repair shop service manager who will call us for authorization. Upon completion of the authorized repair you just sign and drive away. You never come out of you pocket for any money for repairs.
A. Upon completion of the job, the service manager faxes or mails us an invoice. If the invoice is faxed, we can pay them by credit card immediately or we can mail them a check. The option is theirs.
A. Yes, provided the repair has been authorized by 5YrWarranty.com’ Claims Department, prior to the work being performed.
A. You should never have any work done before receiving authorization from 5YrWarranty.com' Claims Department. 5YrWarranty.com will not pay for any repairs done without prior authorization. Getting authorization is as easy as making a phone call. Getting prior authorization takes you off the hook as far as worry and expenses are concerned, after all that is why we are here, to serve you.
A. If for some reason the repair facility wants direct payment from you (and that is rare), call us for authorization at our Claims Department at 877.212.5246, and we will immediately mail you a check for the approved amount.
A. If your vehicle becomes disabled and needs repair work done while no one is in our office, leave a message stating the problem and your return number. Someone will get back to you a quickly as possible. Meanwhile until we get back to you, do not authorize any repairs or parts removal from your vehicle. Remember, we will not pay for any unauthorized repairs. 5YrWarranty.com’ Claims Department hours are 8:30am to 5:00pm CST Monday through Friday.
A. Quite simply to prevent fraud. Fraud raises everyone’s cost of doing business including and especially yours, the consumer, who has to pay higher prices to cover the provider’s cost of doing business.
A. Great, thank you and welcome. You can click on 5YrWarranty.com/Order Form and follow very simple instructions. We look forward to serving you.
e-mail now by clicking here: answers@5yrwarranty.com. Thank You.
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